Support and FAQ
How do I add a patient record?
You can add patient records manually, or import a list of patients from a .csv or xls file. To add a patient manually: From your Dashboard, go to Patient List. At the top of your Patient List, click Add Patient Record. Fill in the required fields. When you...
How do I add a new Member Role to my account?
To request a new Member account for your Practice: Login to your MyDentalImplantRecords account Go to the Help icon in the top-right corner of the page and Request a New Member Complete the form with your Member's details. Submit the form. Your team member will...
What is 2-factor authentication and how do I login?
As an added security measure to protect your patients' and your privacy, MyDentalImplantRecords utilizes 2-factor authentication. This means you will be asked to enter a unique security code each time you login. This code is sent via SMS or Email, however you so...
Member User: What data is accessible by this account?
The Member User account has access to your patient list and implant records. Member Users can: Import patients for the associated clinician Add/edit patient records Add/update patient implant records Send login credentials to patients so that they can access the...
What information is available in the Patient Portal?
Once a patient logs in and accepts the Terms of Services for using the Patient Portal, they will have real-time access to their dental implant record information. Patients can update their personal profile information, such as phone number, date of birth or email...
How do I give my patient access to their records?
Giving your patients access to their records couldn't be easier. In just a few clicks, you can welcome your patient to our exclusive and easy-to-navigate portal. From your dashboard, click "My Patients". Select the patient you wish to provide credentials to by...
Using the MyDentalImplantRecords consent form
We know your patients' peace of mind means yours, too. By having your patient read and sign the comprehensive consent form provided by My Dental Implant Records, you can be sure that they understand how their information is stored and shared. You can access the form...
How do I send a patient’s record by e-mail?
You can send an implant record by e-mail to another practitioner or to the patient quickly and easily. Here's how: From your dashboard, select "My Patients" to view your patient list. Locate the patient whose record you would like to send, and click on the eye icon to...
Is the patient access portal included in my monthly subscription?
Amongst the wide range of features, MyDentalImplantRecords offers you the ability to give your patients access to their own dental implant records - anytime, anywhere! The patient access portal is included in your subscription, at no extra cost. Patients will benefit...
I forgot my password. What should I do?
If you have forgotten your password, click "I forgot my password" on your login screen. You will receive an e-mail at the address you registered with containing a link to reset your password. When you click the link, you will be redirected and will have to answer one...
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