Support and FAQ
How do I add an implant record?
Locate the patient file and click the eye icon under Actions. This will bring you to the Patient Detail Summary page. Under the Patient Implant Records section, click Add Implant Record This will open a new page for you to input the details of the procedure,...
How do I print a patient record?
Select the patient whose record you wish to print by searching by name, implant manufacturer, or fixture. Click on the eye icon under "Actions" to open the record and view their Patient Details Summary. At the top right of the Patient Details Summary screen, click on...
How do I share a patient’s implant record with a fellow clinician?
Note: The practitioner you wish to share the implant record with must have a My Dental Implant Records account. Select the patient whose record you wish to share, and click on the eye icon under "Actions" to view their implant record. Next to the relevant record,...
What information will my patient have access to?
Your patient will be able to view only their own implant record and personal information. Their view will be similar to the Patient Details Summary you see when you view their file. . They will be able to print their records, but will not be able to edit or add any...
My patient forgot their password. What should they do?
If your patient forgets their password, they simply have to click "I forgot my password" on their login screen. They will be directed to answer one of their preset security questions They will receive an e-mail with a new, temporary password They can then login and...
How do I update my contact information?
Click to open the drop-down menu next to your name at the top-right of your screen and select "Edit My Profile" From here, you can change your contact and profile information, profile picture, reset your password, and update your security questions by selecting the...
How do I import existing patient records?
You can add patient records manually, or import a list of patients from a .csv or xls file. To import a patient list: Once you have exported and saved your patient records from your existing database, return to your MyDentalImplantRecords home page and select Patient...
How do I add a new fixture?
If you have recently started offering a new implant fixture and would like to add it to your database for future patient use, just click on the question mark icon next to your name at the top-right of the page and select "Implant Fixture Request". Input the...
How do I update/edit a patient’s information?
Under "Navigation" on the left side of your screen, click "My Patients". Locate the patient whose information you would like to update by searching by name, or by filtering your patient list by implant fixture or manufacturer. Click the small eye icon under "Actions"....
My Patient’s dental implant fixture/unit is not in the list of options
If you do not see your patient's dental implant/unit in the list of Manufacturers, please submit an online Request form to have the option added to the system. Request...
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